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Transform your restaurant’s delivery operations with Fooodis’s cutting-edge delivery management system. Our platform allows you to set up specific delivery zones, manage driver information, and integrate delivery orders into your POS system.
Enhance Delivery Efficiency with Fooodis
Enable Delivery Areas
1. Go to the 'Apps' section on your dashboard's left sidebar menu.
2. Locate and select 'Delivery Areas'.
3. Enable delivery areas by ticking the 'checkbox'.
4. Click on 'Save' to activate the feature.
Add a New Delivery Area
5. Navigate to the 'Delivery Areas' section in the left sidebar menu.
6. Click on 'Add' New 'Delivery Area'.
7. Enter the 'Name' of the delivery area, 'Delivery Cost', and 'Phone Number'.
8. Click Insert to 'save' the new delivery area.
Manage Delivery Areas
○ You can view, edit, or delete existing delivery areas from the 'Delivery Areas Management' page.
Add and Manage Drivers
1. Go to the 'Drivers' section in the left sidebar menu.
2. Click on 'Add Driver'.
3. Enter the Driver's 'Name', 'Email', and 'Phone Number'.
4. Click 'Save' to add the driver.
5. You can also 'Deactivate' drivers from the Drivers Management page.
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Managing Orders from Customer to Delivery
Step 1
Customer Places an Order
1. Adding Items to Cart
○
The customer selects the desired items from the menu and adds them to their cart by clicking on "Add to Cart."
2. Viewing the Cart and Checkout
○
Once items are added to the cart, the customer can view their order summary and proceed to checkout by clicking "Checkout."
3. Checkout Process
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The customer fills in the necessary details such as delivery address, delivery time, contact phone number, and payment method. After filling in the details, they click "Place Order" to finalize the purchase.
4. Order Confirmation
○
The customer receives an order confirmation screen indicating that their order has been successfully placed.
Managing Orders from Customer to Delivery
Step 2
Restaurant Receives and Manages the Order
1. Order Details
○
The restaurant receives the order details, including the items ordered, delivery address, and customer contact information.
2. View Live Orders
○
The restaurant navigates to the "Live Orders" section on the dashboard to view incoming orders.
3. Accept or Reject the Order
○
The restaurant can either accept or reject the order. If accepted, they proceed to the next step.
4. Set Preparation Time
○
After accepting the order, the restaurant sets the preparation time by selecting the estimated time required to prepare the order.
5. Order Status Update
○
The order status is updated to "Prepared" once the preparation is completed.
Managing Orders from Customer to Delivery
Step 3
Assigning a Driver
1. Assigning a Driver (Screenshot 10)
○ The restaurant assigns a driver to the order. They select the available driver from the list and click "Save."
2. Order Status: Assigned to Driver
○ The order status is updated to "Assigned to Driver," indicating that the order is ready for delivery.
Monitoring Delivery and Completion
3. Order Tracking and Status Updates
○ The restaurant and customer can monitor the order status through the dashboard. The statuses include "Just Created," "Accepted by Restaurant,"
"Prepared,"
"Assigned to Driver,"
"Delivered," and "Closed."
By following these steps, restaurants can efficiently manage orders from placement to delivery, ensuring a smooth and professional experience for the restaurant and the customer.
Manage Active Orders
1. Click on 'Active
Orders' in the top menu to view and manage all current delivery orders.
○ Assign drivers to orders and update the status as needed.
POS Integration
1. In the 'POS' section, ensure the delivery options are enabled.
2. When creating a new order in the POS system, select 'Delivery' and enter the delivery details.
3. The POS system will track and record the delivery orders seamlessly.
Online Order Integration
1.Customers can place delivery orders online by selecting the delivery option and filling out the delivery info.
2. Ensure the online menu and delivery settings are properly configured in the Restaurang Management section.
Utilizing the Delivery System
Order Management
○ Orders can be accepted online or via phone.
○ For online orders, customers within the specified delivery areas can place orders directly on your website.
○ For phone orders, use the POS system to record the order and select the delivery option.
Sharing Delivery Details
○ Once an order is placed, assign the delivery to a driver.
○ The driver will receive all necessary details through the platform, ensuring a smooth and efficient delivery process.
Utilizing the Delivery System
Order Management
○ Orders can be accepted online or via phone.
○ For online orders, customers within the specified delivery areas can place orders directly on your website.
○ For phone orders, use the POS system to record the order and select the delivery option.
Sharing Delivery Details
○ Once an order is placed, assign the delivery to a driver.
○ The driver will receive all necessary details through the platform, ensuring a smooth and efficient delivery process.
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Find answers to the most common questions about setting up and managing delivery orders on the Fooodis platform. Whether it's configuring delivery areas, adding drivers, or processing orders online and through the POS system, we've got you covered. For further assistance, our support team is always available to help.
Setting up delivery areas helps you define specific locations where you can accept deliveries, ensuring efficient service and manageable delivery zones.
Navigate to the Delivery Areas section, click on Add New Delivery Area, fill in the required details, and click Insert.
Yes, you can view, edit, or delete existing delivery areas from the Delivery
Areas Management page.
Yes, you can view and manage all current delivery orders by clicking on Active Orders in the top menu.
Customers can place delivery orders online by selecting the delivery option, entering their delivery info, and selecting the delivery area.
The POS system tracks and records delivery orders seamlessly. Select the delivery option when creating a new order and enter the necessary details.