Fooodis.com's Expert Blog

WhatsApp Ordering: Modernize Your Restaurant's Customer Experience

In today's fast-paced world, convenience is key. SwedeTaste offers a seamless WhatsApp ordering system, enabling restaurants to accept orders through WhatsApp. This system creates a direct line of communication with customers, making the ordering process as simple as chatting with a friend.

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Steps to Set Up WhatsApp Ordering
Quick Guide: WhatsApp Notifications & Marketing on Fooodis.com

1. Register with WhatsApp API Provider:
  ○ Sign up with a third-party provider like WhatSI.
  ○ Obtain your API Key from their dashboard.

2. Integrate WhatsApp API on Fooodis:
  ○ Go to WhatsApp Notifications in the Fooodis dashboard.
  ○ Enter the API key in the designated field.
  ○ Click Save to connect your WhatsApp account.

3. Set Up WhatsApp Marketing Campaigns:
  ○ Create a campaign in the WhatsApp Marketing section.
  ○ Select contacts, schedule messages, and customize your marketing text.
  ○ Track performance with delivery and read rates.

4. Chat with Customers Using AI:
  ○ Enable real-time chat and automated responses via the AI Chat feature.
  ○ Switch between bot and manual chat as needed.

5. Test the System:
  ○ Scan the QR code to try the AI chat system and see how it interacts with customers.

This integration allows automated notifications and marketing via WhatsApp, improving customer engagement.

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How do I set up WhatsApp Ordering for my restaurant?

1. Log in to your Fooodis account. If you don't have one, create an account using the "here" link on the login page.
2. Navigate to the WhatsApp Notifications section on the left-hand menu.
3. Enter your API key to connect your restaurant's WhatsApp account. Follow the instructions to obtain your API key from the WhatsApp API Dashboard.
4. Add and manage your menu items in the "Menu" section on the left-hand menu.
5. Set up your daily menu in the "Daily Menu" section by organizing items for each day of the week.
6. Display your menu online by adding items to your restaurant's header menu in the "Menu Management" section.

What are the benefits of using WhatsApp Ordering?
  • Eco-Friendly: Reduces the need for physical menus.
  • Payment Flexibility: Accept payments via Cash on Delivery or online payment methods like PayPal, Klarna, and Apple Pay.
  • Analytics: Track orders and earnings with detailed reports.
  • Customer Engagement: Direct communication with customers, enhancing loyalty and repeat business.
Can I customize the menu for each day?

Yes, in the "Daily Menu" section, you can organize and sort menu items for each day of the week. You can also customize the day titles to match your restaurant's language.

How do I inform customers about my WhatsApp menu?
  • –
  • –
    Customers can find the link to your menu on social platforms, through word of mouth, or by scanning a QR code. They can then place their order directly on WhatsApp.
How do payments work with WhatsApp Ordering?

You can accept payments via Cash on Delivery or through payment links. The system supports over 20 payment methods, ensuring flexibility for your customers.

Where can I find more resources and guides?
  • –
    Visit our blog, '​Fooodis.com's Expert Blog,' to elevate your restaurant with insights and tips from industry experts.
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